Start-House-Cleaning-Business |
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Hiring and Training Employees |
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A) Hiring |
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Of course, the people you hire to
do the cleaning work are going to be a critical
aspect of the success of your house cleaning business.
You’re going to want to set up a list of desired
characteristics for your prospective employees.
You’re going to want to define a set of core
competencies for your employees. These employees
will have access to your clients’ houses,
so you want to make sure they’re honest and
reliable. It’s a good idea to do a background
check on each applicant, to check if they have any
criminal convictions, etc. |
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Besides this, you’re going
to want to decide whether your employees should
have the competence to read and speak English. If
you’re going to be giving them printed job
tickets (generated from your specialized maid service
software), they're going to have to be able to read
and understand English. However, if employees are
going to be working in teams, it’s sufficient
of only the team leader has this competence. Also,
some specialized software applications for residential
cleaning businesses will print job tickets in Spanish,
or some other language. Ask your software vendor
whether their software does this. |
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B)
Training |
There are a variety of methods for training
your staff. One popular method is to have new employees
watch a few videos, which show in detail what they are
expected to do in the customers’ houses, what chemicals
they should or shouldn’t use for each part of the
house; what to do and what to avoid dong; etc. |
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C)
Retaining |
It’s costly and time-consuming to
train new employees, so you’re going to want to
do what you can to retain the good employees. |
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I have heard several maid service business
operators complain about the unreliability of employees,
and claim that this is the prime source of the failure
or stagnation of their house cleaning business. |
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Several of our more successful house cleaning
business owners have established a bonus system for employees
who perform well, who show up when scheduled, who get
few complaints, etc. By encouraging good and efficient
work, by showing appreciation through payment of bonuses,
these employers have greater success in retaining good
employees, thus ensuring good, efficient service to customers,
fewer complaints, etc. |
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Note: Check that the software you purchase
has a facility for recording Quality Control information
about employees. With that feature, you can make a record
each time an employee receives a complaint, or compliment,
and make decisions about which employees to reward, and
which need more training, etc. (based on the Quality Control
reports generated by your professional house cleaning
software.) |
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For your software, try www.thoughtfulsystems.com.
This will be of enormous help for you when you start our
house cleaning business. |
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How to Start Your House Cleaning Business |
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All contents of this site ©
Copyright 2008, Murray Gordon, Murray Gordon Consulting. All rights
reserved. |
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